During your first therapy appointment, it's normal to feel a mix of emotions including anticipation, nervousness, and even a sense of relief. The session will typically begin with acquiring verbal consent for therapy and discussing the limits to confidentiality, as well as other pertinent details outlined in the online intake form. Following this process is the exploration of your presenting concerns and therapeutic goals. Your therapist will create a safe and confidential space for you to share your thoughts and feelings without fear of judgment. They will listen attentively, seeking to understand your unique experiences and provide guidance and support. The initial session is often focused on building rapport between you and your therapist, establishing trust, and gaining an understanding of your current struggles and needs. It's important to remember that therapy is a collaborative process, and you will work together with your therapist to develop a treatment plan that suits you best.

Certainly! Virtual therapy has become an increasingly popular and convenient option for individuals seeking mental health support. With the advancements in technology, individuals can now access therapy sessions from the comfort of their own homes. This allows for a greater level of flexibility and accessibility, particularly for those who live in remote areas or have limited mobility. Moreover, the anonymity and privacy provided by virtual therapy can alleviate concerns for those who may feel apprehensive about in-person sessions.

By implementing robust encrypted platforms and rigorously following stringent confidentiality protocols, virtual therapy guarantees the utmost privacy and safeguarding of personal information. Our chosen platform for all virtual appointments is fully compliant with both the Health Insurance Portability and Accountability Act (HIPAA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, ensuring that all federal regulations are strictly adhered to. These measures are put in place to guarantee that your sensitive information remains secure and protected at all times.

While our fees are determined by the Psychological Association of Alberta (PAA), we are currently billing at $220 for a 50-minute session, which is a slightly reduced rate than the recommendation as of 2025. Additional information can be found here.

Many insurance companies recognize the importance of mental health and have expanded their coverage to include therapy costs. This has made seeking therapy more affordable and accessible for those who may not have been able to afford it otherwise. Because every insurance coverage is different, it is best to connect with your provider to obtain the most accurate and up-to-date information regarding the specific details of your policy.

At this time, we are able to offer direct billing services to AB Blue Cross, GreenShield, Medavie Blue Cross, Alberta School Employee Benefit Plan (ASEBP), and third-part organizations with Children’s Services. We understand the importance of providing convenient and accessible therapy services to our clients, and we recognize that this may pose an inconvenience for some individuals who rely on insurance coverage for their therapy sessions.

As part of our ongoing commitment to provide the best possible service, we are continually working to expand our direct billing options to provide more convenience for our valued clients. Thank you for your understanding and patience as we work to accommodate more insurance providers in the future.

In the meantime, we are able to provide the necessary documentation and support to streamline the reimbursement process with insurance providers. We apologize for any inconvenience this may cause and remain committed to ensuring accessible and high-quality mental health care for all our clients.

To accommodate a variety of preferences and needs, we are able to accept multiple payment methods. For in-person sessions, we gladly take Debit, E-transfer, Visa, and Mastercard. For virtual sessions, the credit card stored on file will be charged.

We understand that plans can change unexpectedly. However, we kindly request that our clients provide us with at least 24 hours notice for any cancellation or rescheduling of appointments. Clients who provide less than 24 hours notice, or miss their appointment without prior communication, will be subject to a cancellation fee equivalent to the full amount of the booked service, which will be charged to the credit card on file.

This policy is implemented to ensure that our therapists' time is respected, and to allow us to accommodate clients who may be waiting for an appointment slot. We appreciate your understanding and cooperation in adhering to our cancellation policy. If you have any questions or need further clarification, please do not hesitate to contact us.